Questions, answered

Click Get started, then use Proto to configure Loan Management System for your business. Begin with one organization, an active borrower and provider-linked account, then rehearse an application through decision and verified provider evidence.

A Credit Officer owns the application, records its borrower, requested principal and supporting material, and submits its current revision for review.

An Independent Credit Approver records an approval, rejection or return with a reason against the reviewed revision. The person who submitted the case must be different from the approver.

The team checks the provider’s disbursement or settlement evidence against the case and account. Sending an instruction places the case in the provider handoff; confirmation follows verified effect.

Record attachments stay on the parent application with an uploader, upload time and visibility setting. Application evidence holds source events and their verification value.

The team compares a received event with the same account and application, exact amount and confirmed receipt date. A difference remains unmatched or becomes an exception for investigation.

The Credit Officer submits a servicing review linked to the parent application. An Independent Credit Approver decides its current revision and records a reason before the review status changes.

An operation receipt retains a stable key and effect references. The team checks the earlier result before repeating a provider-facing action and investigates any discrepancy.

The App Administrator maintains organizations, borrowers and membership. Credit approval belongs to the Independent Credit Approver under the case’s decision path.

The Auditor reads authorized application, decision, evidence and receipt records to reconstruct what happened without editing the case.