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- Loan Management System
- Process
- Repayment servicing
Repayment servicing
After disbursement, the loan account connects the borrower to scheduled principal and interest and to source-identified repayments. The Credit Officer uses the due schedule to see obligations and the unmatched queue to find payments needing investigation. A match has to respect account, amount and confirmed receipt date.
Step by step
-
Load account schedule Credit Officer
The Credit Officer checks the provider snapshot ID, due date, principal and interest for each obligation.
- Link dated obligations to account
- Updates Loan accounts, Repayment schedules
-
Receive repayment Credit Officer
The provider event ID, received date, amount and loan account are retained on the incoming item.
- Retain source event and amount
- Updates Repayments, Loan accounts
-
Compare the event Credit Officer
The officer checks the account and linked application, then compares the amount and confirmed receipt date exactly.
- Check amount, date and account
- Updates Repayments, Repayment schedules, Loan applications
-
Record matching state Credit Officer
A supported match becomes Matched; a difference stays Unmatched or becomes Exception.
- Set supported State
- Updates Repayments
-
Investigate discrepancy Credit Officer
The officer checks the provider event against the schedule snapshot and preserves the original source identity.
- Keep the exception traceable
- Updates Repayments, Application evidence
Who does what
Roles and permissions- Credit Officer
- Compares and investigates; Independent Credit Approver reviews decision context; Auditor examines authorized records.
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