Assign preparation, independent decision, administration and audit work.
Link team members, borrowers and applications to the correct organization before granting case access.
The person who prepares a request cannot approve that same submission; record the reviewer on the decision.
Keep verified provider evidence and earlier decisions readable as history after a correction.
Membership and borrower maintenance do not confer credit or execution authority.
| Role | Borrower and account setup | Application intake | Credit review | Disbursement and evidence | Repayment servicing | Servicing and reconciliation |
|---|---|---|---|---|---|---|
| Credit Officer | — | Edit | Edit | Edit | — | Edit |
| Independent Credit Approver | — | — | — | — | — | — |
| Auditor | — | — | — | — | — | — |
| App Administrator | Edit | Edit | — | — | — | — |
| Admin | Edit | View | View | View | — | — |
Prepare assigned operational records and execute eligible reviewed actions. Own organization and draft scope only; accepted, posted and provider evidence is read-only; guarded workflows authorize every transition.
Starts on: Awaiting provider confirmation
Review eligible revisions independently and reconcile operational evidence. Approve or reject through guarded actions only; no unrestricted editing of protected or executed records; a reviewer cannot approve their own submission.
Starts on: Servicing approval inbox
Read authorized evidence and reports in a scoped, read-only audit view. No record writes and no action execution.
Starts on: Verified application evidence
Maintain organization configuration and membership. Administrative membership does not confer approval, financial or execution authority and cannot grant an independent reviewer entitlement.
Starts on: Borrower directory
Maintain account access and inspect organization setup for support without approving credit or executing a disbursement.
Start free, then use Proto to change fields, steps and approvals before your team goes live.