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- Loan Origination System
- Frequently asked questions
Questions, answered
Answers for teams preparing banking instructions and following provider outcomes.
Loan Origination System
10 questions
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How do I get started?
Click Get started, then use Proto to configure Loan Origination System for your business. Begin with one organization, its team members, an eligible counterparty and a provider account. Rehearse one dated instruction from preparation through independent review and verified provider outcome.
What does a Credit Officer prepare?
The Credit Officer prepares the banking instruction, its requested amount and value date, debit and credit account scope, counterparty and supporting attachments. The officer submits the current revision for a separate decision.
Who approves an instruction?
An Independent Credit Approver reviews the submitted revision and supporting records. The decision is recorded with the reviewer, time, reason and source revision before the instruction advances.
How do we see work waiting for a decision?
The Instruction approval inbox shows instructions under review with their owner, counterparty, amount and revision. The Account application inbox shows submitted provider-account requests needing their own decision.
When is a provider instruction complete?
The team records the provider instruction identifier and follows the response. A verified provider confirmation or settlement event supports the confirmed instruction status, while operation receipts show whether claimed effects were persisted.
How are provider movements matched?
A movement keeps its provider event identifier, account, amount and receipt date. The team links it to the matching instruction when the source evidence supports the association, and keeps ambiguous events in the exception queue.
What happens when a provider response is delayed?
Check the existing operation receipt, provider reference and local effects before considering another request. Keep the uncertainty and its reason visible for review while the provider outcome is resolved.
Can we correct an instruction after approval?
A change to a reviewed instruction needs the current revision checked again. For scope already executed, preserve the original provider identity and obtain an independent decision for the compensating action.
How does the Auditor follow a case?
The Auditor can connect the instruction to its owner, reviewer decision, attachments, provider evidence, movement match and operation receipt. Audit access is read-only within the authorized scope.
Which systems should we connect?
Agree on the provider connection for instruction submission and the sources for confirmations, settlement notices, account movements and dated balance snapshots. Agree which supporting documents the Credit Officer attaches for independent review.
Set up Loan Origination System your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.