Request to completion

Step by step

1. Submit request Request Fulfiller

   A requester provides the request type and service; the team records the requested and due dates with submitted status.

   • Request and due date enter the queue.
   • Updates Service requests, People, Services

2. Review request Request Approver

   The Request Approver checks the service and requester before deciding whether the work is entitled.

   • Service and requester are checked.
   • Updates Service requests, Services

3. Approve request Request Approver

   The Request Approver approves or rejects the submitted request.

   • Approved or rejected status records the decision.
   • Updates Service requests
   ApprovalA person approves before the work moves on.

4. Begin fulfillment Request Fulfiller

   The Request Fulfiller takes approved work into progress and follows the agreed operating procedure.

   • Approved work moves into progress.
   • Updates Service requests

5. Complete request Request Fulfiller

   The fulfiller records the completion date and completed status when the action is finished.

   • Completion date and status are recorded.
   • Updates Service requests

Request Approver

, Request Fulfiller, Service Owner