Admin
Configures identities, service ownership and access for the operating team.
Can
- Manage Users, People, Services
- View log streams, log alerts, Incidents, Changes, Problems, service requests, integration receipts
- Log Management & Analysis
- Roles and access
Who can do what in Log Management & Analysis
Assign service decisions and record access to the right people.
How permissions work
Named responsibility
Connect each person to a user account before assigning incidents, problems or service ownership.
Decision authority
A Change Approver reviews risk and rollback before implementation; a Request Approver decides whether submitted work may proceed.
Working access
Log Operators register streams and triage alerts; Incident Responders own incident updates.
Review access
Service Owners can inspect the work tied to the services they operate.
Who can do what
| Role | Services and log streams | Log alerts | Incidents and updates | Changes | Problems and assets | Requests and receipts |
|---|---|---|---|---|---|---|
| Admin | Edit | View | Edit | View | Edit | Edit |
| Service Owner | Edit | View | View | View | Edit | View |
| Log Operator | Edit | Edit | View | — | — | View |
| Incident Responder | View | View | Edit | — | View | — |
| Change Approver | View | — | View | Approve | View | — |
| Request Approver | View | — | View | — | View | Approve |
| Request Fulfiller | View | — | View | — | View | Edit |
Each role in detail
Service Owner
Owns service context and reviews incidents, alerts and problems affecting that service.
Can
- Manage Services, Problems
- View log streams, log alerts, Incidents, Assets, Changes, integration receipts
Starts on: Change schedule
Log Operator
Registers streams, reviews alerts and examines inbound processing outcomes.
Can
- Manage log streams, log alerts
- View Services, integration receipts, Incidents
Starts on: Processing receipts
Incident Responder
Acknowledges assigned incidents and records investigation updates.
Can
- Manage Incidents, incident updates
- View Services, Assets, log alerts, Problems
Starts on: Incident queue
Change Approver
Reviews the risk, window and rollback plan before authorizing a change.
Can
- View Services, Incidents, Problems
Reviews and approves
- Approve Changes
Starts on: Change schedule
Request Approver
Decides whether a submitted service request may proceed.
Can
- View Services, People
Reviews and approves
- Approve service requests
Starts on: Submitted requests
Request Fulfiller
Carries approved service requests through execution and completion.
Can
- Manage service requests
- View Services, People, integration receipts
Starts on: Request fulfillment
Set up Log Management & Analysis your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.