1. Logistics CRM
  2. Roles and Permissions
Reference

Who can do what in Logistics CRM

Put opportunity preparation, business review and configuration in the right hands.

How permissions work

Opportunity ownership

The Relationship Owner prepares assigned commercial records, activities and supporting files.

Independent review

The Sales Manager reads the case and records business decisions through guarded review actions.

Configuration

The App Administrator maintains organizations, team membership and account records.

Read access

The Auditor inspects the opportunity, review and operation evidence without editing it.

Who can do what

Permissions by role
RoleShipper AccountsOpportunity PipelineLane QualificationRelationship ActivityReview DecisionsOperation Evidence
Relationship OwnerViewEditEditEditViewEdit
Sales ManagerViewViewViewViewViewView
App AdministratorEditEditEditEditEditEdit
AuditorViewViewViewViewViewView
AdminEditEditEditEditEditEdit

Each role in detail

Relationship Owner

Prepare assigned opportunity, lane, activity, and attachment records; guarded workflows own protected transitions.

Can

  • Manage lane opportunities, Opportunities, record attachments, relationship activities
  • View Accounts, operation receipts, review decisions

Starts on: Qualified Pipeline

Sales Manager

Read authorized logistics evidence and use guarded review actions without direct record editing.

Can

  • View Accounts, lane opportunities, operation receipts, Opportunities, Organizations, record attachments, relationship activities, review decisions, team members

Starts on: Lane Review Inbox

App Administrator

Maintain organizations, membership, and account configuration without business approval authority.

Can

  • Manage Accounts, Organizations, team members

Starts on: Active Shipper Accounts

Auditor

Read authorized evidence and reports only.

Can

  • View Accounts, lane opportunities, operation receipts, Opportunities, Organizations, record attachments, relationship activities, review decisions, team members

Starts on: Outcome History

Admin

Oversee app access and configuration across the operating organization.

Can

  • Manage Accounts, Organizations, team members
  • View lane opportunities, Opportunities, operation receipts, record attachments, relationship activities, review decisions

Set up Logistics CRM your way.

Start free, then use Proto to change fields, steps and approvals before your team goes live.

How to get started