Review carrier events

Step by step

1. Identify event Dispatcher

   Dispatcher matches the tracking number and provider event identifier to the intended load and operating organization. The carrier-reported occurrence time stays with the event.

   • Ties the event to the right operating scope
   • Updates Carrier milestones, Loads, Organizations

2. Submit milestone Dispatcher

   Dispatcher moves a Draft milestone to Submitted with the available event details and supporting evidence. The parent load and milestone revisions establish the review scope.

   • Preserves reported event time and supporting file
   • Updates Carrier milestones, Record attachments

3. Check evidence Dispatcher

   Dispatcher checks the current load state, event identity and any recipient or stop evidence related to the report. A repeated provider event should resolve to its earlier result.

   • Compares report with current load and stop history
   • Updates Loads, Load stops, Carrier milestones

4. Record outcome Dispatcher

   The review outcome and decision time are recorded on the milestone. Its receipt retains the operation key and linked effect, with Completed reserved for reconciled work.

   • Records decision time and operation result
   • Updates Carrier milestones, Operation receipts

Dispatcher

Submits and checks the event; Operations Reviewer examines disputed effects; Load Owner sees the impact on the load; Operations Analyst compares reported delay with final delivery timing.