Give dispatch, fleet, review and reporting work clear owners.
| Role | Loads and dispatch | Stops and delivery | Assignments and fleet | Carrier milestones | Review and evidence | Operations overview |
|---|---|---|---|---|---|---|
| Dispatcher | Edit | Edit | Edit | Edit | Edit | Edit |
| Load Owner | Edit | Edit | View | Edit | Edit | Edit |
| Operations Reviewer | Edit | View | View | Edit | Edit | Edit |
| Fleet Coordinator | View | — | Edit | — | — | View |
| Operations Analyst | View | View | View | View | View | View |
| Admin | Edit | Edit | View | Edit | Edit | Edit |
Plans load routes and assignments, records pickup and delivery, and submits carrier milestones.
Starts on: Submitted milestones
Owns load scope and requests corrections or cancellation with the supporting reason.
Starts on: Active loads
Makes independent decisions on load revisions and checks receipts that need review.
Starts on: Submitted milestones
Maintains driver eligibility, vehicle readiness and defect release records used during assignment.
Starts on: Assignment board
Reads load, milestone, timing and exception records for operating reports.
Starts on: Active loads
Maintains organizations, user membership and partner records for operating access.
Start free, then use Proto to change fields, steps and approvals before your team goes live.