Follow-up resolution

Assign, track and close work raised by production review.

Step by step

Name the issue Operations Manager

Operations Manager identifies the production source and the reason a result needs attention.
- Identifies the reviewed source
- Updates Production snapshots, Review decisions
Assign work Operations Manager

Operations Manager creates a follow-up action with a title, due date and named assignee.
- Sets owner and due date
- Updates Follow up actions, People
Work the case Snapshot Owner

The assignee records progress and keeps the source relationship intact.
- Shows Open or in progress work
- Updates Follow up actions
Record resolution Snapshot Owner

The assignee enters a resolution and completion date when the action is Completed.
- Keeps completion and explanation
- Updates Follow up actions
Check the result Operations Manager

Operations Manager compares the resolution with the review decision and current source revision.
- Compares current result with decision
- Updates Review decisions, Production snapshots

Operations Manager: Assigns and checks work; Snapshot Owner carries out source corrections; Independent Reviewer decides the resulting revision.

Start free, then use Proto to change fields, steps and approvals before your team goes live.