These cookies are required for the website to function properly. They ensure security, enable basic features like page navigation, and store user session data. You cannot disable these cookies.
- Marine Insurance System
- Who it's for
- Marine claims operations
Marine claims operations
A marine claims operation needs to keep the reported amount separate from its insurer decision and actual payment. The claim record keeps the policy, loss and report dates, claimed amount and evidence. The claim decision records the benefit or decline with a reason and authorized identity. The claim payment records the paid amount, date, provider event and verification. These records let the team explain the route from loss to settlement.
How Marine Insurance System is set up for you
Open work
Open Claims collects reported, assessing, reviewing and approved cases.
Decision queue
Claims Awaiting Decision focuses the Authorized Underwriter on cases in review.
Benefit authorization
The claim decision ties an Approve, Decline or request for evidence result to the claim.
Settlement evidence
Verified Claim Payments shows paid events that can support a Settled claim.
A marine claims operation needs to keep the reported amount separate from its insurer decision and actual payment. The claim record keeps the policy, loss and report dates, claimed amount and evidence. The claim decision records the benefit or decline with a reason and authorized identity. The claim payment records the paid amount, date, provider event and verification. These records let the team explain the route from loss to settlement.
Choose a policy with a known coverage line and one representative loss case. Agree the claim numbering method and evidence standard. Record the loss and report dates, then compare the claimed amount with any cargo survey. Have the underwriter consider the coverage dates and terms before entering a decision. Rehearse both an approved benefit and a reasoned decline. For the approved case, use a unique payment provider event and verify its amount before settlement.
Keep an auditor in the rehearsal. Ask that person to reconstruct what was first claimed, what was authorized and what was paid. This exposes mismatched decision references and duplicate provider events early. If claim evidence is incomplete, use the request for evidence path and keep the original claim intact until a decision can be made.
Features to start with
Roles on the team
- Insurance Coordinator
- Prepare assigned marine operational records and execute eligible reviewed actions.
- Authorized Underwriter
- Review eligible marine revisions independently and reconcile operational evidence.
- Auditor
- Read authorized marine evidence and reports.
- Admin
- Configure access and supervise the marine operating setup.
Set up Marine Insurance System your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.