Payment reconciliation

Step by step

1. Open the booking Finance Officer

   Finance Officer identifies the reservation and reviews any linked service items and payments.

   • Establishes the reservation being reconciled
   • Updates Bookings

2. Review charges Finance Officer

   Compare draft and posted service items by date, name and price. A voided item remains visible as a different state.

   • Separates draft, posted and voided charges
   • Updates Services

3. Verify receipt Finance Officer

   Check payment amount, received date and reference against the studio's payment source before confirming money.

   • Checks amount and payment reference
   • Updates Payments

4. Record the state Finance Officer

   Move the payment from Pending to Confirmed only after the receipt has been verified. A refund is recorded as Refunded on the payment.

   • Records confirmed or refunded money
   • Updates Payments

5. Hand off completion Property Manager

   Property Manager reviews the linked financial context before completing an attended booking.

   • Gives manager the finance context
   • Updates Bookings, Payments, Services

Finance Officer

Owns charge and receipt records.

Property Manager

Reviews the booking before completion.