Session delivery

Step by step

1. Locate the booking Front Desk Agent

   Front Desk Agent opens the confirmed reservation for the member and checks the linked session and class interval.

   • Establishes member and class context
   • Updates Bookings, Sessions

2. Assign the work Front Desk Agent

   The attendance task records whether the work is Member Service, Cleaning or Maintenance, its expected date and the responsible person.

   • Attributes task type and responsible person
   • Updates Attendance, People

3. Record check-in Front Desk Agent

   Front Desk Agent enters the actual check-in date and advances the task from Open or Assigned through in progress as work proceeds.

   • Retains expected and actual dates
   • Updates Attendance

4. Complete the task Front Desk Agent

   Mark attendance work Completed when the described task is done. Property Manager reviews remaining open tasks before completing the booking.

   • Closes the task and informs booking review
   • Updates Attendance, Bookings

Front Desk Agent

Records and updates attendance.

Property Manager

Manages operational follow-up.

Operations Reviewer

Reads evidence where a decision requires it.