Admin
Maintains access and the app's operating setup.
Can
- Manage Users, Catalogs, payment methods, shipping methods, tax rates
- View meal orders, config validation runs
- Meal Prep / Subscription Box
- Roles and access
Who can do what in Meal Prep / Subscription Box
Give each team member the records and decisions needed for their part of the order.
Who can do what
| Role | Catalog and products | Carts and traffic | Meal orders | Payments and pricing | Inventory and fulfillment | Customer care |
|---|---|---|---|---|---|---|
| Admin | Edit | — | View | Edit | Edit | — |
| Merchant Owner | Approve | — | View | Edit | Edit | — |
| Catalog Manager | Edit | — | — | — | Edit | — |
| Warehouse Operator | — | — | Edit | View | Edit | View |
| Customer Service Rep | — | View | Edit | Edit | — | Edit |
| Finance Manager | — | — | Edit | Approve | — | Approve |
| Marketing Manager | Edit | Edit | — | Edit | — | Edit |
Each role in detail
Merchant Owner
Owns storefront readiness and checkout configuration decisions.
Can
- Manage Catalogs, payment methods, shipping methods, tax rates, discount rules
- View config validation runs, meal orders
Reviews and approves
- Approve Catalogs
Starts on: Discount calendar
Catalog Manager
Maintains the offer customers can buy.
Can
- Manage product categories, Products, product variants, Collections
- View Catalogs, Inventory
Starts on: Products to publish
Warehouse Operator
Works stock and order delivery evidence.
Can
- Manage Inventory, fulfillment events
- View meal orders, meal lines, shipping methods
Starts on: Meal Orders workspace
Customer Service Rep
Investigates customer orders, carts and refund requests.
Can
- Manage Subscribers, service locations, order refunds, product reviews
- View meal orders, abandoned carts, operation receipts, emails sent
Starts on: Reviews to moderate
Finance Manager
Reviews payments and makes the refund decision.
Can
- Manage payment evidence, order refunds
- View meal orders, applied discounts, config validation runs
Reviews and approves
- Approve order refunds
Starts on: Pending refunds
Marketing Manager
Reviews traffic, recovery and customer communication records.
Can
- Manage Collections, discount rules, emails sent
- View store sessions, abandoned carts, customer wishlists, Subscribers
Starts on: Active carts
Set up Meal Prep / Subscription Box your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.