Resorts and spas

How Menu Engineering Tool is set up for you

A resort guest may use a room, restaurant and spa during one stay. The reservation provides the common context for those events. Front Desk Agent records outlet activity against the stay, while Finance Officer handles the related charge and its draft, posted or voided state. The booking and charge remain distinct so staff can explain what happened when a guest changes plans.

Pilot a small set of room stays with one restaurant outlet and one spa outlet. Agree exact outlet names and who may enter activity. Decide how a real outlet amount becomes a guest charge and which Finance Officer checks that amount. Keep units sold as activity data; use the charge amount for the guest account. Where a separate outlet system exists, set up an identifier and reconciliation routine before importing activity.

Rehearse a guest who books the spa, receives a restaurant charge and later checks out. Front Desk Agent should see both outlet events under the correct stay. Finance should find the posted charge with the folio and compare it with confirmed receipts. After the guest leaves, the room or treatment resource should still pass cleaning inspection before it is made available. If the guest has two overlapping or successive stays, staff should use the reservation link rather than a matching name to choose the account.