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- Micro-finance System
- Who it's for
- Loan servicing teams
Loan servicing teams
A servicing team needs to know which provider event belongs to which account and application. Repayments carry a provider event identity, received date, amount and state. Loan accounts hold the external account identity and borrower, while dated provider positions record ledger and available amounts. Together they give the Credit Officer a practical path for investigating a difference.
How Micro-finance System is set up for you
Event identity
Review the provider event and account together before associating a repayment with an application.
Dated position
Compare a repayment with the provider snapshot for the relevant date and account.
Review trail
Keep the original application decision and operation receipt available when a correction is investigated.
A servicing team needs to know which provider event belongs to which account and application. Repayments carry a provider event identity, received date, amount and state. Loan accounts hold the external account identity and borrower, while dated provider positions record ledger and available amounts. Together they give the Credit Officer a practical path for investigating a difference.
Begin with an approved application, its borrower account and a small set of repayment events. Include one event that clearly belongs to the account and one with a differing amount or date. The officer should leave the latter unmatched or mark an exception while checking the provider evidence. The Auditor can then inspect the event identity and the reason for the position.
Add a dated provider snapshot and compare the account position with confirmed movements. Agree how corrected provider events arrive and how the team distinguishes them from duplicates. A receipt with an open or review-needed result should be checked against its actual effect references before anyone treats it as completed. Keep the earlier event and decision visible when a corrected association is made.
Features to start with
Repayment and evidence review
Investigate repayment events against loan accounts and dated provider positions.
Provider and account records
Follow provider instructions, account identities and recorded lending movements.
Borrower and organization records
Keep borrower eligibility and organizational scope clear before an application starts.
Roles on the team
- Independent Credit Approver
- Review eligible application revisions independently and reconcile operational evidence. Approve or reject through guarded actions only; no unrestricted editing of protected or executed records; a reviewer cannot approve their own submission.
- Credit Officer
- Prepare assigned operational records and execute eligible reviewed actions. Own organization and draft scope only; accepted, posted and provider evidence is read-only; guarded workflows authorize every transition.
- Auditor
- Read authorized evidence and reports in a scoped, read-only audit view. No record writes and no action execution.
- App Administrator
- Maintain organization configuration and membership. Administrative membership does not confer approval, financial or execution authority and cannot grant an independent reviewer entitlement.
Set up Micro-finance System your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.