Outlet service to review

Step by step

1. Identify stay Front Desk Agent

   Front Desk Agent starts from the guest reservation so the outlet visit belongs to the correct booking.

   • Identify the guest stay
   • Updates Bookings, Members

2. Record visit Front Desk Agent

   Front Desk Agent records the outlet visit, its location, start and places.

   • Save the linked visit
   • Updates Service visits, Bookings

3. Review evidence Operations Reviewer

   Operations Reviewer examines the visit and its related booking before the team treats it as accepted service evidence.

   • Review source evidence
   • Updates Service visits, Bookings
   ApprovalA person approves before the work moves on.

4. Prepare charge Finance Officer

   Finance Officer creates an outlet item as Draft for that booking.

   • Prepare guest account item
   • Updates Kit allocations, Bookings

5. Post or void Finance Officer

   Finance Officer checks the item and amount before moving Draft to Posted. A posted outlet item can later be Voided.

   • Resolve the item
   • Updates Kit allocations, Bookings

Front Desk Agent

, Operations Reviewer and Finance Officer.