Reservation to arrival

Step by step

1. Request stay Property Manager

   Property Manager records the booking party, unit, arrival, departure, places and rate. Front Desk Agent reviews the request. The reservation begins as Requested.

   • Open a request
   • Updates Bookings, Members, Sessions

2. Check unit and rate Property Manager

   Property Manager checks the requested dates and party size against unit capacity and the dated rate plan, then checks the unit state for arrival planning.

   • Compare interval and capacity
   • Updates Bookings, Sessions, Membership plans

3. Confirm stay Property Manager

   Property Manager approves a valid request and changes the booking from Requested to Confirmed. An overlap or unsuitable unit must be resolved first.

   • Record confirmed stay
   • Updates Bookings, Sessions
   ApprovalA person approves before the work moves on.

4. Prepare arrival Front Desk Agent

   Front Desk Agent checks the confirmed booking and whether the assigned room is ready.

   • Prepare the guest arrival
   • Updates Bookings, Sessions, Attendance

5. Check in Property Manager

   Front Desk Agent verifies the guest arrival; Property Manager records the confirmed booking as checked in and the unit as Occupied.

   • Record arrival
   • Updates Bookings, Sessions

Property Manager

And Front Desk Agent.