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- Municipal Corporation ERP
- Frequently asked questions
Questions, answered
Practical answers about starting, reviewing and delivering public service cases.
Municipal Corporation ERP
9 questions
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How do I get started?
Click Get started, then use Proto to configure Municipal Corporation ERP for your business. Start with one public service, its organization and staff, and a representative case from intake to delivery.
What identifies a service request?
A case has a number, citizen reference, organization and public service definition. The assignee owns the next preparation step.
How are requirements reviewed?
Each requirement line has its own description, source reference and outcome. The operator can keep an incomplete line Pending while working on its supporting evidence.
How is a document checked?
A supporting document retains its attachment, date, external reference, verification state and verifying person.
Who decides a case?
Municipal Corporation ERP Reviewer records an independent decision against a specific case revision, with a reason and evidence reference.
What happens when a case is returned?
The reviewer records the reason. An operator can assign follow-up work, correct the case and present the successor revision for review.
How do we confirm delivery?
Inspect the operation run, its steps and execution attempts. Record the delivery reference and completion date after the result is confirmed.
Can we review past case changes?
Case state history records transitions with an actor, time and source revision. Decisions retain the revision reviewed.
What should we do with a failed attempt?
Use the failure reason, provider reference and operation trace to investigate. Assign a follow-up action with an owner and due date when work remains.
Set up Municipal Corporation ERP your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.