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- Municipal Corporation ERP
- Who it's for
- Multi-department service teams
Multi-department service teams
A municipal corporation may have service teams in more than one department. Organization and public service records identify which office owns a case, while the case assignee identifies the person responsible for its next step. A reviewer can read the same case context and record a decision without becoming its preparer. The analyst can compare authorized results by service and current status.
How Municipal Corporation ERP is set up for you
Service boundaries
The organization on a public service definition and the organization on a case give staff a concrete way to check ownership.
Staff responsibility
People records show the team and organization of a named assignee or reviewer; follow-up actions give unresolved work a person and due date.
Shared history
State transitions, decisions and operation runs explain the case even if it moves through several desks.
A municipal corporation may have service teams in more than one department. Organization and public service records identify which office owns a case, while the case assignee identifies the person responsible for its next step. A reviewer can read the same case context and record a decision without becoming its preparer. The analyst can compare authorized results by service and current status.
Choose one service from each participating organization and review its name, code and policy reference. Agree which operator receives an application and who verifies its documents. Use a pair of cases with similar names but different service definitions to test that staff choose the right organization. On each case, keep the citizen reference and source references intact so the originating request can be found again.
Walk a returned case through correction. The reviewer records the return reason against the exact revision. The operator assigns the follow-up and prepares the changed case. A second decision should identify the successor revision. For a delivered case, compare the delivery reference with the operation result and retain the prior review. This rehearsal gives each department a common way to explain ownership and next action without merging their service definitions.
Features to start with
Reporting and history
Explain case progress, review decisions and exceptions from linked records.
Case intake
Capture a public service application and give the next person a traceable case to work.
Independent decisions
Record a reviewer's decision against the exact case revision and evidence considered.
Set up Municipal Corporation ERP your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.