Questions, answered

Click Get started, then use Proto to configure OMS for Apparel and Footwear for your business. Begin with one organization, a small size and color assortment, a buying account and a representative order cycle.

Each style, color and size combination has its own variant. An order line selects that variant and records units and wholesale unit price.

Order Reviewer records a decision and rationale against the current order revision. Agree the team’s review checkpoint before allocation and release.

The allocation action checks for existing Allocated events before creating one for an eligible line. Inspect the lines, events and receipt after each run.

The source order links to fulfillment events. A Shipped event carries units, date, location and status; a release receipt records the run.

Open an order and support exception for the affected order and assign a support owner. Check its variant lines and existing allocation events.

A Returned or Exchanged event references the original order. Keep its date, units and location separate from shipment and payment evidence.

Read the linked payment evidence for amount, method, status and verification state. Reconciliation compares it with lines, events and receipts.

The correction path records an escalation decision and compensation receipt for executed scope. Earlier shipment and execution history stays traceable.

A handoff identifies the source order and retail channel. Record the external reference when the connected channel supplies it.