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- Apparel and Footwear OMS
- Process
- Correction and cancellation
Correction and cancellation
Cancel unexecuted order scope or record compensation evidence for an executed order.
Step by step
-
Identify scope Admin
Admin checks the requested order, revision, lines, decisions and operation receipts.
- Establishes revision and authorized work
- Updates Apparel customer orders, Order lines size and color, Order review decisions, Operation receipts
-
Check execution Admin
Draft, Review and Approved orders follow the in-place cancellation branch. Executed orders follow compensation.
- Chooses status branch
- Updates Apparel customer orders
-
Cancel unexecuted work Admin
The correction action marks the authorized unexecuted order scope Cancelled and records the operation receipt.
- Records cancellation in place
- Updates Apparel customer orders, Operation receipts
-
Escalate executed work Order Reviewer
The action records an Escalated decision and compensation receipt while preserving the earlier execution and shipment evidence. Order Reviewer decides the business response to the escalation.
- Preserves history and records compensation
- Updates Order review decisions, Operation receipts
ApprovalA person approves before the work moves on. -
Reconcile consequences Support Agent
Support Agent and Reconciliation Analyst inspect return or exchange events, payment evidence and exceptions associated with the affected order.
- Tracks subsequent evidence
- Updates Fulfillment and returns events, Payment evidence, Order and support exceptions
Who does what
Roles and permissions- Admin
- Checks the authorized scope and starts correction.
- Order Reviewer
- Decides on executed escalation.
- Support Agent
- And Reconciliation Analyst follow physical and payment consequences.
Set up Apparel and Footwear OMS your way.
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