Payment reconciliation

Step by step

1. Find the order Reconciliation Analyst

   Reconciliation Analyst selects the order and checks its account, net USD value and current status.

   • Defines one order scope
   • Updates Apparel customer orders

2. Read payment Reconciliation Analyst

   Compare captured amount, method, verification flag and gateway reference on linked payment evidence.

   • Shows amount and verification state
   • Updates Payment evidence

3. Compare movement Reconciliation Analyst

   Read line quantities, allocation or shipment events, return events and operation receipts for the same order.

   • Tests units and prior operations
   • Updates Order lines size and color, Fulfillment and returns events, Operation receipts

4. Run reconciliation Reconciliation Analyst

   A matched set writes a Verified receipt and can advance an Approved order to Executed. A discrepancy writes a Failed receipt and opens a support exception.

   • Records match or discrepancy
   • Updates Operation receipts, Apparel customer orders, Order and support exceptions

5. Investigate discrepancy Support Agent

   Support Agent follows the exception while Fulfillment Lead or the payment owner checks the source evidence. Reconciliation Analyst repeats the check when the records agree.

   • Assigns and resolves source problem
   • Updates Order and support exceptions, Payment evidence, Fulfillment and returns events

Reconciliation Analyst

Owns the comparison.

Support Agent

Investigates discrepancies.

Fulfillment Lead

Confirms movement.

Admin

Oversees corrections.