Questions, answered

Click Get started, then use Proto to configure OMS for Consumer Electronics for your business. Start with one organization, representative customers and products, a device order and a named review and fulfillment team.

Order Coordinator selects a Draft order and runs confirmation. The order value is computed from its lines, the revision advances, an operation receipt is written and a review decision opens.

Order Reviewer examines the current order revision and its supporting records, then records an outcome and rationale before fulfillment proceeds.

The allocation workflow checks for an existing Allocated event before creating one for an eligible Draft or Open line. Rehearse a repeated run on the same order.

Release creates a Shipped fulfillment event for each device line, marks all order lines Fulfilled, moves the parent order to Shipped on its next revision and records a receipt.

Payment evidence links method, amount, reference, state, captured date and verification flag to the customer order. Your payment system supplies the authoritative settlement information.

Reconciliation compares order lines, fulfillment events, payment evidence and receipts. A mismatch produces a Failed receipt and a warranty check for follow-up.

Service Coordinator records a warranty check against the parent order. The eligibility review reads that check and the order lines, then records a revision-linked decision and operation receipt.

Shipped scope follows an escalation decision and compensating receipt, preserving the original shipment evidence. Order Coordinator can cancel authorized unshipped scope in place.

The retail channel handoff keeps the channel, external reference and outcome attached to the internal customer order.