Integrations

• Retail and marketplace channels. Carry each channel’s external reference and outcome into the linked retail handoff record.
• Payment processor or finance system. Provide the payment method, amount, reference, captured date and verification result associated with an order.
• Inventory and warehouse operations. Supply current availability and physical custody evidence for products tracked in inventory.
• Carrier or delivery system. Supply the shipment and delivery acknowledgements used to assess the corresponding fulfillment events.
• Warranty source. Supply serial, activation and coverage information for a service coordinator’s review.

Agree which system owns each fact before connecting it. Match by stable order, product and external references, and preserve the source event when importing a later correction. The operations team should be able to identify the source of a payment or shipment event when reconciliation fails. Review access to customer and device information with the people who manage those systems.