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- Consumer Electronics OMS
- Process
- Order confirmation and review
Order confirmation and review
Order Coordinator starts with a customer order whose device and accessory lines are ready to price. Confirmation uses the lines to compute the order value. It changes the order from Draft to Confirmed, advances its revision, records an operation receipt and opens a review decision. Order Reviewer then examines that specific revision and records the outcome with a rationale.
Step by step
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Prepare order Order Coordinator
Order Coordinator checks the customer, owner, required date, products, quantities and unit prices before confirmation.
- Record customer and line detail
- Updates Customer orders, Customers, Order lines, Products
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Confirm order Order Coordinator
Order Coordinator runs the manual confirmation on the selected order. The value comes from its lines, and the new revision and receipt remain linked to the order.
- Draft to Confirmed; increment revision; record receipt and open decision
- Updates Customer orders, Order lines, Operation receipts, Review decisions
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Review decision Order Reviewer
Order Reviewer reads the confirmed order, current lines and supporting attachment links, then records a decision and rationale.
- Record outcome and rationale against revision
- Updates Review decisions, Customer orders, Record attachments
ApprovalA person approves before the work moves on. -
Route outcome Order Coordinator
Order Coordinator corrects work returned for changes; Fulfillment Operator takes an accepted order into allocation.
- Direct corrected work or accepted order to next action
- Updates Customer orders, Order lines, Review decisions
Who does what
Roles and permissions- Order Coordinator
- Prepares and confirms; Order Reviewer decides; Fulfillment Operator receives the accepted order; Operations Manager observes exceptions.
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