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- Consumer Electronics OMS
- Process
- Payment and reconciliation
Payment and reconciliation
Operations Manager reads the selected order alongside its product lines, fulfillment events, payment evidence and operation receipts. Payment evidence may be Pending, Captured, Failed, Refunded or Voided, with a separate verification flag. Reconciliation writes a Verified receipt when the records match. A discrepancy produces a Failed receipt and a warranty check. An Allocated order advances only when the recorded evidence matches.
Step by step
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Collect payment evidence Operations Manager
Operations Manager associates the method, amount, reference and verification result with the customer order.
- Link amount, method and reference to order
- Updates Payment evidence, Customer orders
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Compare execution Operations Manager
Read line quantities and states beside allocation and shipping events and their receipts.
- Review line and event quantities
- Updates Order lines, Fulfillment events, Operation receipts
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Reconcile completion Operations Manager
Run reconciliation for the selected order and inspect the new operation receipt.
- Record Verified or Failed reconciliation receipt
- Updates Customer orders, Payment evidence, Operation receipts
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Resolve discrepancy Operations Manager
Route a failed result and its warranty check to Service Coordinator for a documented assessment.
- Keep exception linked to source order
- Updates Warranty checks, Operation receipts, Customer orders
Who does what
Roles and permissions- Operations Manager
- Reviews payment and runs reconciliation; Fulfillment Operator explains execution events; Service Coordinator investigates the raised warranty check.
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