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- Consumer Electronics OMS
- Process
- Warranty return review
Warranty return review
Service Coordinator links the device case to the customer's order. A warranty check records the issue category, detail, serial number, activation reference and warranty period where relevant. The return eligibility workflow reads the order, lines and checks, writes an Approved or Returned review decision for the order revision and always writes an operation receipt. A second review of the same revision does not create another decision.
Step by step
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Open warranty check Service Coordinator
Service Coordinator identifies the parent order, coordinator, issue category and check detail.
- Connect issue and coordinator to order
- Updates Warranty checks, Customer orders
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Gather device evidence Service Coordinator
Use the order lines to identify the sold product; compare serial and activation details with the responsible warranty source and any attached evidence.
- Document serial and activation context
- Updates Warranty checks, Order lines, Record attachments
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Review eligibility Order Reviewer
Order Reviewer examines the recorded evidence and starts the manual eligibility review. The workflow writes Approved or Returned with rationale.
- Write Approved or Returned decision for revision
- Updates Review decisions, Warranty checks, Customer orders
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Record result Service Coordinator
Check the revision-linked decision and operation receipt; route the result to the responsible team.
- Preserve result and route follow-up
- Updates Operation receipts, Review decisions
Who does what
Roles and permissions- Service Coordinator
- Gathers the evidence; Order Reviewer starts the manual review and inspects its decision; Operations Manager follows the receipt and any exception.
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