Order Coordinator
Prepares and owns customer orders, lines and customer context.
Can
- Manage customer orders, order lines, Customers
- View Products, payment evidence, review decisions
Starts on: Open Customer Orders
- Consumer Electronics OMS
- Roles and permissions
Who can do what in Consumer Electronics OMS
Assign order, review, fulfillment, service and operations work to the people responsible for each decision.
Who can do what
| Role | Orders and customers | Products and order lines | Allocation and shipping | Payment and reconciliation | Warranty and returns | Review and audit trail |
|---|---|---|---|---|---|---|
| Order Coordinator | Edit | Edit | Edit | Edit | Edit | View |
| Order Reviewer | Approve | View | Approve | View | View | Edit |
| Fulfillment Operator | Edit | Edit | Edit | Edit | Edit | Edit |
| Service Coordinator | View | View | View | View | Edit | View |
| Operations Manager | Edit | View | Edit | Edit | Edit | Edit |
| Admin | Edit | Edit | View | View | View | View |
Each role in detail
Order Reviewer
Makes independent decisions on an order revision and records the rationale.
Can
- Manage review decisions
- View customer orders, order lines, record attachments, warranty checks
Reviews and approves
- Approve customer orders
Starts on: Submitted warranty review inbox
Fulfillment Operator
Allocates eligible lines and records fulfillment events for authorized orders.
Can
- Manage fulfillment events, order lines, operation receipts
- View customer orders, Products
Starts on: Shipped Customer Orders
Service Coordinator
Assesses device warranty and return cases against the order evidence.
Can
- Manage warranty checks
- View customer orders, order lines, fulfillment events, review decisions
Starts on: Submitted warranty review inbox
Operations Manager
Reconciles order completion and supervises exceptions and channel handoffs.
Can
- Manage retail channel handoffs, payment evidence, operation receipts
- View customer orders, order lines, fulfillment events, review decisions, warranty checks
Starts on: Submitted warranty review inbox
Admin
Maintains users, organizations and team assignments.
Can
- Manage Users, Organizations, team members, Products
- View customer orders, operation receipts
Set up Consumer Electronics OMS your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.