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- OMS for Furniture and Home Goods
- Frequently asked questions
Questions, answered
Answers about setup, review, freight evidence, delivery checks and corrections.
OMS for Furniture and Home Goods
10 questions
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How do I get started?
Click Get started, then use Proto to configure OMS for Furniture and Home Goods for your business. Pilot one region, a small catalog and an order that moves through review, freight and delivery reconciliation.
Can the buyer and consignee be different?
Yes. An order links a trade customer and a consignee account, so the team can keep the commercial buyer and delivery recipient clear.
How is the order value checked?
Confirmation computes the order value from its line items and advances the order revision as it moves into review.
Who decides whether an order proceeds?
Fulfillment Reviewer records an approved or returned decision with a rationale. The team should also agree who may run allocation, which can approve the parent order.
How is freight tracked?
Freight shipments record stage, status, timestamp, location and units against an order. Carrier handoffs keep the carrier or 3PL reference.
What happens when allocation is repeated?
The allocation workflow skips an existing allocated shipment for an eligible line, avoiding another allocation event for the same work.
What happens if delivery evidence disagrees?
Reconciliation writes a failed receipt and opens a damage and delivery exception for a freight mismatch. A coordinator investigates the linked records.
Can a dispatched order be cancelled?
The correction path records an escalation decision and compensating receipt for dispatched scope, preserving the release history.
Where do signed papers and damage photos go?
Order documents link the paperwork or photos to the order and distribution region. The reviewer can inspect them alongside receipts and exceptions.
How are refunds represented?
Payment records include a refunded status, amount and optional provider reference. Finance Operator checks the payment result with the payment provider used by the business.
Set up OMS for Furniture and Home Goods your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.