Delivery reconciliation

Step by step

1. Reconcile delivery Delivery Coordinator

   Delivery Coordinator selects an order and compares its lines with freight shipments, payment records and existing receipts. Keep the signed delivery record with the order.

   • Compares commercial and delivery evidence
   • Updates Home goods orders, Order line items, Freight shipments, Payment records, Delivery receipts

2. Record the result Delivery Coordinator

   A matching case receives a verified receipt. A discrepancy receives a failed receipt; a freight mismatch also opens a delivery exception. An approved order moves to delivered only when the reconciliation checks match.

   • Writes verified or failed result
   • Updates Delivery receipts, Damage and delivery exceptions, Home goods orders

3. Investigate mismatch Delivery Coordinator

   Delivery Coordinator uses freight units, payment state, receipt summary and documents to explain the difference. Assign the exception and retain its raised date and detail.

   • Retains cause and supporting material
   • Updates Freight shipments, Order documents, Damage and delivery exceptions

4. Resolve exceptions Delivery Coordinator

   Delivery Coordinator records the resolution and supporting evidence. Fulfillment Reviewer makes a separate decision if the issue requires claim review.

   • Records resolution or review decision
   • Updates Damage and delivery exceptions, Fulfillment review decisions

Delivery Coordinator

Runs the check and owns discrepancies; Finance Operator checks payment records; Fulfillment Reviewer decides claims; Order Coordinator supplies the customer context.