Freight fulfillment

Step by step

1. Allocate freight Freight Dispatcher

   Freight Dispatcher selects an order and runs allocation. Draft or open lines receive an allocated-to-carrier freight event and move to allocated. Existing allocation events are skipped.

   • Creates per-line allocation evidence
   • Updates Order line items, Freight shipments, Home goods orders, Delivery receipts

2. Record carrier handoff Freight Dispatcher

   Freight Dispatcher records the carrier or 3PL and its reference against the order and region. A submitted handoff can be reviewed before the team acts on it.

   • Retains carrier name and reference
   • Updates Freight carrier handoffs, Home goods orders, Distribution regions

3. Dispatch order Freight Dispatcher

   Freight Dispatcher releases an approved order. The action records an in-transit event for each line, marks the lines fulfilled, advances the order to delivered with a new revision and writes a receipt for the run.

   • Records transit and advances order revision
   • Updates Freight shipments, Order line items, Home goods orders, Delivery receipts

4. Trace delivery activity Delivery Coordinator

   Delivery Coordinator checks subsequent freight event stage, time, location and units against receipts and the requested delivery date.

   • Compares recorded movement with receipt evidence
   • Updates Freight shipments, Delivery receipts

Freight Dispatcher

Allocates, records handoff and releases; Order Coordinator checks the customer promise; Delivery Coordinator follows receipts and exceptions; Fulfillment Reviewer handles disputed approval.