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- OMS for Grocery and Supermarkets
- Who it's for
- Local delivery operations
Local delivery operations
Local delivery work crosses an important boundary: releasing an approved basket is different from confirming that goods reached the recipient. The app records the release as line events and a fulfillment receipt, while later delivery activity is captured as its own event. A handoff records the fulfillment channel, store, status and any provider reference.
How OMS for Grocery and Supermarkets is set up for you
Prepare the order
Check the delivery recipient, address and promised date before the order is approved.
Release the basket
Use the approved order to create Out for Delivery events and a receipt for the run.
Record the actual event
Add delivered or failed event evidence with the observed time and quantity.
Follow exceptions
Assign address issues, late deliveries or damaged items and retain a resolution.
Local delivery work crosses an important boundary: releasing an approved basket is different from confirming that goods reached the recipient. The app records the release as line events and a fulfillment receipt, while later delivery activity is captured as its own event. A handoff records the fulfillment channel, store, status and any provider reference.
Choose one local delivery route or curbside flow at a store. Capture and review an order with two basket lines. Release it and check the generated events, Picked lines and Completed order. Record the channel handoff and a later Delivered event. Then rehearse a missed delivery and raise an exception with an assigned associate. Store Operations Manager should be able to see the issue in the open queue while Customer Service Associate can explain the event trail to the shopper.
Agree how external driver or delivery-provider updates will be matched to order and handoff references. The provider's route and proof system remains its own source for its actions; the order record is where the grocery team keeps the order decision and local evidence. Decide what supporting document to attach for delivery proof and how a completed order correction is escalated.
Features to start with
Grocery orders
Capture a store order, price its basket and send the current revision for review.
Shopper and assortment
Keep store SK us, shopper delivery details and substitution choices close to each order.
Review and decisions
Decide on the current order revision using its basket and fulfillment evidence.
Roles on the team
- Store Operations Manager
- Owns the store order book and assigns work across associates.
- Order Coordinator
- Captures grocery orders and keeps basket and shopper details current.
- Order Reviewer
- Records the decision and rationale for the current order revision.
- Fulfillment Associate
- Records pick and delivery work and the handoff between store channels.
- Customer Service Associate
- Follows shopper questions, substitutions and order exceptions.
Set up OMS for Grocery and Supermarkets your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.