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- OMS for Grocery and Supermarkets
- Who it's for
- Multi-store supermarkets
Multi-store supermarkets
A supermarket group needs to know which store owns an order, SKU, shopper and handoff. The store reference on those records gives operations a way to review the local book without mixing work from different locations. Store associates carry their store assignment and user link, so the group can decide who captures, reviews and fulfills orders at each site.
How OMS for Grocery and Supermarkets is set up for you
Local assortment
Maintain SKU code, pack size, department, price and substitution eligibility for the relevant store.
Owned orders
Give every order an owner, shopper, delivery recipient and promised date.
Revision-specific review
Retain the reviewer, rationale and revision for each decision.
Operational evidence
Tie pick and delivery events, handoffs, exceptions and receipts back to the order and store.
A supermarket group needs to know which store owns an order, SKU, shopper and handoff. The store reference on those records gives operations a way to review the local book without mixing work from different locations. Store associates carry their store assignment and user link, so the group can decide who captures, reviews and fulfills orders at each site.
Select two stores with different SKU ranges and a few associates at each. Capture one order per store and check that basket lines use the intended store assortment. Confirm both orders and send them to the review queue. Have a reviewer examine a shortage exception at one store and return that order for correction. Approve and release the other order, then record the handoff and delivery event.
The group should agree which store manager can assign exceptions, which associates may record delivery events and how a central service team finds the correct store record. The Store Operations Overview can support the authorized scope's order book and open exception queue. Payment and inventory systems remain connections to plan with the actual store technology. Keep tender references and documents on the order so questions can be traced to the right site.
Features to start with
Shopper and assortment
Keep store SK us, shopper delivery details and substitution choices close to each order.
Pick and delivery
Follow release events, local delivery and store handoffs against each grocery order.
Grocery orders
Capture a store order, price its basket and send the current revision for review.
Roles on the team
- Store Operations Manager
- Owns the store order book and assigns work across associates.
- Order Coordinator
- Captures grocery orders and keeps basket and shopper details current.
- Order Reviewer
- Records the decision and rationale for the current order revision.
- Fulfillment Associate
- Records pick and delivery work and the handoff between store channels.
- Customer Service Associate
- Follows shopper questions, substitutions and order exceptions.
- Admin
- Maintains store records, users and access assignments.
Set up OMS for Grocery and Supermarkets your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.