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- OMS for Grocery and Supermarkets
- Process
- Correction and cancellation
Correction and cancellation
Handle changed order scope according to whether fulfillment has completed.
Step by step
-
Check substitution preferences Customer Service Associate
Customer Service Associate and Order Coordinator establish the requested change and identify the affected lines.
- Affected request identified
- Updates Shoppers, Basket lines, Grocery orders
-
Review order Order Coordinator
Order Coordinator checks the current revision, earlier review decisions, basket and fulfillment receipts before requesting correction.
- Existing decisions and revision checked
- Updates Order review decisions, Grocery orders, Fulfillment receipts
-
Correct or cancel scope Order Coordinator
Order Coordinator applies cancellation to uncompleted scope; a completed order receives a compensating escalation decision and receipt.
- Cancelled uncompleted scope or escalation evidence for completed scope
- Updates Grocery orders, Basket lines, Order review decisions, Fulfillment receipts
Who does what
Roles and permissions- Customer Service Associate
- Gathers the request.
- Order Coordinator
- Checks prior authorization and handles uncompleted scope.
- Order Reviewer
- Decides on any newly submitted order revision.
- Store Operations Manager
- Oversees escalations.
Set up OMS for Grocery and Supermarkets your way.
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