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- OMS for Grocery and Supermarkets
- Process
- Exception follow-up
Exception follow-up
Assign a grocery fulfillment issue and retain the evidence behind its resolution.
Step by step
-
Resolve exceptions Store Operations Manager
Store Operations Manager checks the open exception queue, its type, detail, order and assigned associate.
- Assigned issue, status and resolution
- Updates Fulfillment exceptions, Grocery orders, Store associates
-
Review order Order Reviewer
Order Reviewer considers any issue relevant to a pending order decision and records the rationale.
- Current-revision decision and receipt
- Updates Order review decisions, Basket lines, Fulfillment receipts
ApprovalA person approves before the work moves on. -
Record delivery Fulfillment Associate
Fulfillment Associate records the actual event state if the problem concerns a pick or delivery.
- Observed event and support
- Updates Pick and delivery events, Order documents
Who does what
Roles and permissions- Store Operations Manager
- Assigns and resolves issues.
- Customer Service Associate
- Captures shopper context.
- Order Reviewer
- Decides pending orders.
- Fulfillment Associate
- Records events.
Set up OMS for Grocery and Supermarkets your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.