Release and delivery

Step by step

1. Release fulfillment Fulfillment Associate

   Fulfillment Associate selects an Approved order and runs release. The action creates an Out for Delivery event for each line, marks the lines Picked, advances the order to Completed and records a receipt.

   • Picked lines, Out for Delivery events, Completed order and receipt
   • Updates Grocery orders, Basket lines, Pick and delivery events, Fulfillment receipts

2. Record delivery Fulfillment Associate

   Fulfillment Associate records the event type, status, quantity, time and store for the actual delivery activity.

   • Actual event and channel handoff evidence
   • Updates Pick and delivery events, Fulfillment handoffs, Grocery orders

3. Resolve exceptions Store Operations Manager

   Store Operations Manager assigns any missing, late or damaged item issue and follows its resolution.

   • Assigned issue and recorded resolution
   • Updates Fulfillment exceptions, Grocery orders, Order documents

Fulfillment Associate

Releases and records events.

Store Operations Manager

Oversees handoffs and exception ownership.

Customer Service Associate

Reads the trail for shopper updates.