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FAQ
Questions, answered
Answers for the first menu, order and service cycle.
Online Food Ordering Platform
10 questions
Can't find it? Write to support@erp.ai.
How do I get started?
Click Get started, then use Proto to configure Online Food Ordering Platform for your business. Start with one organization, an active menu, destinations and a representative service shift.
Who accepts an online order?
Order Owner checks the item, portions, allergens, amount and serving capacity before acceptance.
How does the kitchen know which recipe to use?
Kitchen Lead checks the approved recipe revision effective for the accepted meal and keeps that choice with the preparation evidence.
Does preparation mean an order was served?
Preparation time and served portions are recorded separately on the meal line.
Who releases a fulfillment ticket?
Service Supervisor reviews the submitted revision before Service Coordinator executes release.
Can a ticket change after review?
A changed revision goes through review again before release.
How are payment events checked?
Reconciliation Analyst matches the provider event identifier, amount and reference to the parent order and verifies the evidence.
What happens when only part of an order was served?
Keep served portions on the line and review only the remaining eligible scope for cancellation or correction.
What happens after an uncertain release?
Inspect the existing operation receipt, external reference and local effects before another request.
Where do exceptions appear?
Ordering Operations shows failed operations and opens their source records for investigation.
Set up Online Food Ordering Platform your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.