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- Online Food Ordering Platform
- Process
- Reconciliation
Reconciliation
Match receipts and provider events to the actual order effects. The team follows the same order identity through each step, even when work passes between preparation, service and review.
Step by step
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Read existing outcome Reconciliation Analyst
Reconciliation Analyst starts with pending, failed or needs review operation receipts and the parent order revision.
- Reconciliation Analyst starts with pending, failed or needs review operation receipts and the parent order revision.
- Updates Operation receipts, Online orders
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Match effects Reconciliation Analyst
Reconciliation Analyst compares quantities, external identity, provider evidence and recorded delivery events with the intended scope.
- Reconciliation Analyst compares quantities, external identity, provider evidence and recorded delivery events with the intended scope.
- Updates Order lines, Online payment evidence, Delivery events
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Record resolution Reconciliation Analyst
Reconciliation Analyst attaches evidence and completes only the matched operation. Service Supervisor approves a compensating action when one is needed.
- Reconciliation Analyst attaches evidence and completes only the matched operation; Service Supervisor reviews authorized compensation.
- Updates Operation receipts, Record attachments, Review decisions
ApprovalA person approves before the work moves on.
Who does what
Roles and permissions- Reconciliation Analyst
- , Service Supervisor.
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