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- Online Food Ordering Platform
- Process
- Ticket release
Ticket release
Submit a ticket revision for independent review before release. The team follows the same order identity through each step, even when work passes between preparation, service and review.
Step by step
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Prepare ticket Service Coordinator
Service Coordinator enters table code, sent time, guest count and delivery reference with supporting evidence.
- Service Coordinator enters table code, sent time, guest count and delivery reference with supporting evidence.
- Updates Fulfillment tickets, Record attachments
-
Submit revision Service Coordinator
Service Coordinator submits a fixed ticket revision linked to the parent order.
- Service Coordinator submits a fixed ticket revision linked to the parent order.
- Updates Fulfillment tickets, Online orders
-
Review ticket Service Supervisor
Service Supervisor independently approves or rejects the submitted revision and records the reason.
- Service Supervisor independently approves or rejects the submitted revision and records the reason.
- Updates Review decisions, Fulfillment tickets
ApprovalA person approves before the work moves on. -
Release service Service Coordinator
Service Coordinator executes the approved release and completes the ticket after its effects persist.
- Service Coordinator executes the approved release and completes the ticket after its effects persist.
- Updates Fulfillment tickets, Operation receipts
Who does what
Roles and permissions- Service Coordinator
- , Service Supervisor.
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