Admin
Configures organizations, staff access and reference records for the ordering operation.
Can
- Manage Organizations, team members, Users, delivery zones
- View online orders, operation receipts
Reference
Who can do what in Online Food Ordering Platform
Set who prepares orders, who reviews tickets and who resolves exceptions.
Who can do what
| Role | Order Intake | Menu and Recipes | Kitchen Fulfillment | Ticket Review | Payment and Corrections | Evidence and Exceptions |
|---|---|---|---|---|---|---|
| Admin | Edit | — | View | — | — | View |
| Order Owner | Edit | View | Edit | — | Edit | View |
| Kitchen Lead | Edit | Edit | Edit | — | Edit | — |
| Service Coordinator | View | — | Edit | Edit | View | Edit |
| Service Supervisor | View | — | View | Approve | Edit | Edit |
| Reconciliation Analyst | View | — | View | Edit | Edit | Edit |
Each role in detail
Order Owner
Checks customer order scope and accepts eligible meal orders.
Can
- Manage online orders, order lines
- View Products, menu recipes, delivery zones, operation receipts
Starts on: Open Online Orders
Kitchen Lead
Prepares accepted meal lines using an approved recipe revision and records consumption.
Can
- Manage order lines, ingredient movements
- View online orders, Products, menu recipes, recipe ingredients, Ingredients
Starts on: Open Online Orders
Service Coordinator
Prepares fulfillment tickets and records service and delivery evidence.
Can
- Manage fulfillment tickets, delivery events, record attachments
- View online orders, order lines, review decisions
Starts on: Open Online Orders
Service Supervisor
Independently reviews submitted ticket revisions and authorized corrections.
Can
- Manage review decisions
- View online orders, order lines, operation receipts, record attachments
Reviews and approves
- Approve fulfillment tickets
Starts on: Pending Fulfillment Release
Reconciliation Analyst
Matches provider evidence and guarded operation receipts to actual order effects.
Can
- Manage online payment evidence, operation receipts, record attachments
- View online orders, order lines, review decisions, delivery events
Starts on: Operation Exceptions
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