Integrations

• Sales channels. Map each external order ID and channel to an internal order and channel handoff.
• Fulfillment partners. Agree how shipment, delivery and return events reach the order team and who records their quantities and dates.
• Payment providers. Bring provider references, amounts and statuses into payment evidence for finance review.
• Customer and product sources. Keep customer codes, product SK us and units of measure consistent when importing master records.

Choose an owner for each connection and rehearse one ordinary case and one failed case. Keep the external reference on the linked order, handoff or payment record. Check duplicates and status differences before accepting an update. A failed exchange should have an exception owner and a route for correction.