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Who it's for
Hotels
A hotel front desk can work from the requested reservation through check-in and departure. The property team keeps rooms and rate plans current, while finance tracks charges and payments against each guest stay.
How OTA Channel Manager is set up for you
Arrival desk
Review requested and confirmed stays before promising a unit to an arriving guest.
Guest account
Keep charges and payments on the reservation so checkout can be reviewed from the same stay.
Unit handoff
Follow cleaning and maintenance work until the Property Manager considers the space ready.
A hotel front desk can work from the requested reservation through check-in and departure. The property team keeps rooms and rate plans current, while finance tracks charges and payments against each guest stay.
Start with one unit type, a dated rate plan and a representative guest stay. Let the Front Desk Agent capture the request and the Property Manager check capacity and availability. Add a service request and a guest charge during the stay. Finance should distinguish a pending payment from a confirmed receipt, then the team should review the final folio and the room’s cleaning state after checkout.
The first rehearsal should include a change that cannot simply pass: an overlapping stay, a room still in Cleaning or a payment without confirmation. Give each issue to the role that owns the decision. After the pilot, extend the same pattern to other units and staff without changing the meaning of the states.
The desk can hand a confirmed arrival to the person checking unit readiness. Keep the cleaning task linked to the departing reservation, so the next shift sees why the room is still unavailable.
Features to start with
Roles on the team
- Finance Officer
- Prepares authorized financial drafts and reconciles confirmed receipts.
- Property Manager
- Owns stays and service setup, planning and assigned operational work.
- Front Desk Agent
- Captures assigned stays and service work and evidence.
- Operations Reviewer
- Reviews evidence and authorizes eligible domain outcomes.
Set up OTA Channel Manager your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.