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- OTA Channel Manager
- Booking request source
- Payment evidence
- Outlet confirmation
Systems to connect
- Booking request source. Agree how Front Desk Agents receive requests and enter them as reservations with guest, unit and dates.
- Payment evidence. Give Finance Officers access to the receipt source they use to verify a payment reference before changing its status.
- Outlet confirmation. Agree how staff check a restaurant or spa time before telling the guest that the arrangement is settled.
How connections are governed
Name the owner of each outside handoff. Staff should compare an external request or receipt with the intended reservation before updating it. Rehearse a missing payment confirmation and a booking tied to the wrong stay. Keep the local charge, payment and outlet booking records distinct from the outside source used to verify them.
Set up OTA Channel Manager your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.