Loan applications

The Credit Officer opens an application for a borrower in the appropriate organization. It records a request number, subject, requested date, amount and responsible team member. The application carries a revision, so the Independent Credit Approver can decide on the version actually presented. Supporting files stay with the request. The Operations Overview helps the team see recorded exceptions that need attention today.

An application can move from draft into review, then to an authorized or rejected result. Authorized work may be submitted to a provider. The provider instruction reference, value date and confirmation time distinguish the submitted request from the final provider outcome. An application marked submitted has not necessarily been confirmed. That distinction matters when a Credit Officer answers a borrower asking whether money moved.

• Preparation. The Credit Officer checks borrower, organization, owner and requested amount before sending the current revision for review.
• Independent decision. The Independent Credit Approver records a reasoned decision tied to that revision, separate from the preparer’s edit access.
• Provider outcome. The team connects the provider instruction and verification evidence to the same request before treating it as confirmed.

Choose a request-number convention and decide when the officer moves a draft to review. Agree who can correct a returned application and how a new revision is identified. The approver must be separate from the person who prepared the work. Make the review reason useful to a future reader: a terse approval label does not explain a changed amount or a returned request.

Decide how the provider acknowledges an instruction and which evidence will count as confirmation or settlement. The application has space for the provider’s instruction identity and dates. The provider connection must supply the actual event; staff should not infer it from a local status change alone. Agree how rejected or failed submissions will be reviewed and how a correction will preserve prior decisions and evidence.

A Credit Officer receives a request from an existing borrower. They confirm the borrower code and organization, enter the amount, requested date and subject, and attach the source documents. The officer sends the current revision to review. The Independent Credit Approver checks the amount and borrower relationship, compares the attachments, and records a reasoned approval or rejection. If the amount changes after a return, the officer presents a new revision rather than relying on an earlier decision.

For an authorized request, the officer submits the instruction to the provider. The team records the provider reference and checks the returned confirmation evidence. A pending provider response stays visible. Once the effect is verified, the confirmed date and value date help the servicing team place the instruction alongside the account movement. A later correction keeps the decision and provider evidence available to the Auditor.

• My applications — Requests assigned to the Credit Officer, with their current status and borrower.
• Applications in review or pending — Requests awaiting a credit decision or a provider response.
• Confirmed applications — Provider-confirmed requests with reference and timing for servicing.

See application and credit review, then provider submission. The roles page explains the decision boundary.