Patch Operator
Records asset-specific patch attempts and their outcomes.
Can
- Manage patch attempts
- View patch catalog, Assets, Changes, Services
Starts on: Change schedule
- Patch Management System
- Roles and access
Who can do what in Patch Management System
Give each person the records needed for their patch and service decisions.
Who can do what
| Role | Patch catalog | Patch attempts | Changes | Assets and services | Incidents and problems | Requests and receipts |
|---|---|---|---|---|---|---|
| Patch Operator | View | Edit | View | View | View | View |
| Change Manager | — | View | Approve | View | View | View |
| Service Owner | — | View | Edit | Edit | Edit | Edit |
| Incident Responder | — | View | View | View | Edit | View |
| Problem Analyst | — | — | View | View | Edit | View |
| Request Coordinator | — | — | View | View | View | Edit |
| Admin | Edit | — | View | View | View | Edit |
Each role in detail
Change Manager
Reviews service change risk, timing and rollback plans.
Can
- Manage Changes
- View Services, Assets, patch attempts
Reviews and approves
- Approve Changes
Starts on: Change schedule
Service Owner
Reviews service impact and responds to service interruptions.
Can
- Manage Services, Incidents
- View Changes, Assets, patch attempts, Problems
Starts on: Change schedule
Incident Responder
Investigates active incidents and adds dated updates.
Can
- Manage Incidents, incident updates
- View Assets, Services, Changes, patch attempts
Starts on: Failed patch attempts
Problem Analyst
Owns root cause investigation following recurring or serious incidents.
Can
- Manage Problems
- View Incidents, incident updates, Services, Assets
Starts on: Open incidents
Request Coordinator
Reviews and fulfils requests for the service team.
Can
- Manage service requests
- View Services, People, Assets
Starts on: Requests awaiting decision
Admin
Maintains users, people links and integration receipt review access.
Can
- Manage Users, People, integration receipts, patch catalog
- View Services, Assets, Changes
Set up Patch Management System your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.