Disposition and corrective actions

An inspection in Review reaches a human disposition decision. The reviewer looks at its requirement results and decides whether the scope is accepted or rejected. Failed check evidence remains with the inspection. A linked nonconformance records the issue, severity and progress through containment, investigation and disposition. The corrective action records the root cause, response, owner and due date.

• Decide from checks. Inspection Reviewer opens the required results before accepting or rejecting an inspection.
• Track the issue. A rejected inspection stays linked to its nonconformance and any corrective actions.
• Verify independently. Effectiveness Reviewer assesses the completed action before the issue can close.

Decide who may review an inspection and who independently assesses corrective effectiveness. The owner should know what completion evidence to provide before a review. If the reviewer finds the response ineffective, work returns to implementation rather than being closed. Closure of the linked issue depends on acceptance of its corrective actions.

Use the inspection reference on the nonconformance to trace the failed check. Corrective Action Owner should make the root cause and action specific enough for someone else to assess after completion. Effectiveness Reviewer should open the linked issue and confirm which actions are still awaiting review. Keep the owner’s completion separate from the review decision.

Use an inspection with a failed check. Have the reviewer reject it, preserve its failed result, and create a linked nonconformance. Assign a corrective owner, record the root cause and action, and move it to effectiveness review after completion. A different reviewer checks the outcome. Rehearse a failed verification first, then a successful one, and confirm that the issue closes only after the linked actions are accepted.

Ask the person receiving the work to open the record without extra explanation. They should be able to tell what the current state means, which evidence supports it, and what decision they are expected to make. If they cannot, revise the entry and repeat the handoff with the same case.

A corrective action has an owner, due date, completion date, root cause and action text. The owner can describe the completed work there before handing it to Effectiveness Reviewer. That reviewer should compare the response with the original failed check through the linked issue and return ineffective work to implementation for another attempt.

• Inspections awaiting review — Reviewers can inspect checks before accepting or rejecting the inspection.
• Nonconformance queue — Open the related evidence and working context when making the next decision.

See the related process for the handoff, decision and rehearsal. Review roles before granting access and the data model when preparing records.