Pharmacy Management System

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  1. Pharmacy Management System
  2. Process
  3. Prescription to dispensing
Process · Prescription to dispensing

Prescription to dispensing

The Care Coordinator starts with the verified prescription and its medication lines, then links a care request to the provider party. The Authorized Clinical Reviewer decides on the request revision. The pharmacist decides on the submitted dispense review before the team records actual quantity and lot movement.

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Step by step

  1. Register prescription Care Coordinator

    Care Coordinator works through Prescriptions and prescription lines. Record the header, medication lines and verification. Confirm the source identity and related record before passing the case onward.

    • Record the header, medication lines and verification
    • Updates Prescriptions, Prescription lines

  2. Prepare care request Care Coordinator

    Care Coordinator works through care requests and provider organizations. Link the patient reference, owner and provider party. Confirm the source identity and related record before passing the case onward.

    • Link the patient reference, owner and provider party
    • Updates Care requests, Provider organizations

  3. Review authorization Authorized Clinical Reviewer

    Authorized Clinical Reviewer works through review decisions and care requests. Record the revision decision and authorized state. Confirm the source identity and related record before passing the case onward.

    • Record the revision decision and authorized state
    • Updates Review decisions, Care requests
    ApprovalA person approves before the work moves on.

  4. Review dispensing Pharmacist

    Pharmacist works through dispense reviews and Prescriptions and medication lots. Record the professional decision and time. Confirm the source identity and related record before passing the case onward.

    • Record the professional decision and time
    • Updates Dispense reviews, Prescriptions, Medication lots
    ApprovalA person approves before the work moves on.

  5. Record dispensing Care Coordinator

    Care Coordinator works through dispensing lines and prescription lines and medication lots. Record actual quantity and lot. Confirm the source identity and related record before passing the case onward.

    • Record actual quantity and lot
    • Updates Dispensing lines, Prescription lines, Medication lots

  6. Reconcile stock Care Coordinator

    Care Coordinator works through medication stock events and operation receipts. Compare signed event and operation result. Confirm the source identity and related record before passing the case onward.

    • Compare signed event and operation result
    • Updates Medication stock events, Operation receipts

Where it usually breaks

And how to keep it from happening.

  • Identity mismatch. The patient reference, prescription number, request or lot points to a different case. Resolve the source before moving ahead.
  • Changed revision. The request or review changed after a decision. Recheck the current revision and preserve the earlier decision.
  • Unclear quantity. The prescribed, authorized, dispensed and signed stock quantities differ. Compare the related records and investigate the difference.
  • Unexplained exception. A failed or review-needed operation receipt needs an owner and a recorded resolution before retrying the action.

Who does what

Roles and permissions
Care Coordinator
Prepares the operating records; Authorized Clinical Reviewer records independent decisions; Auditor inspects the evidence; App Administrator maintains the organization setup.
Pharmacist
Makes the professional decision recorded on a dispense review.

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