RFI triage and verification

Step by step

1. Raise the issue Crew Member

   Crew Member records the title, project, reporting note, date and person who raised it. Site Manager sets severity and an owner.

   • Names the project, severity and responsible people.
   • Updates RF is site issues, Construction projects

2. Triage the open record Site Manager

   Setting the issue to Open triggers triage. The workflow checks its current status and severity, moves a valid issue to Triaged and writes an inspection receipt.

   • Moves Open to Triaged or records a failed attempt.
   • Updates RF is site issues, Inspection receipts

3. Work the answer Site Manager

   The owner investigates and records progress as the issue moves through in progress and Fixed. The team may attach drawings or site photographs to the source record.

   • Keeps the fix and supporting file with the issue.
   • Updates RF is site issues, Inspection evidence

4. Verify the fix Quality Inspector

   Quality Inspector checks the corrected work and evidence, then records the issue as Verified or returns it for more work.

   • Records the independent check of the corrected work.
   • Updates RF is site issues, Inspection evidence

5. Close the issue Site Manager

   Site Manager closes a verified issue after checking that the project has the agreed answer and owner handoff.

   • Completes the issue's site follow-up.
   • Updates RF is site issues

Crew Member

Raises site observations.

Site Manager

Triages and owns closure.

Trade Lead

Works the correction; Quality Inspector verifies it; Project Manager watches programme impact.