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- IT Projects PM
- Who it's for
- Internal IT delivery
Internal IT delivery
Give internal requesters visibility while keeping delivery decisions with the team.
How IT Projects PM is set up for you
Keep requester access narrow
An employee can file an improvement or incident without receiving the entire project backlog. The reporter’s view includes their own issue and information expressly marked for them. Internal attachments, other reporters’ requests and detailed work logs retain their separate permissions.
Bring service handoffs into one record
A promoted helpdesk ticket or service incident retains its verified source identity. Authenticate the originating connection and route it to a permitted project and component. Retries reconcile the same issue instead of creating duplicate work. A sender’s email address does not grant project membership.
Communicate a reviewed outcome
The team tracks progress through its configured workflow and shares the appropriate resolution with the requester. Required verification remains independent of the developer who prepared the work. A release cut preserves its scope while the operational deployment result stays with the connected environment system.
Features to start with
Projects and backlog
Organise product and IT work by project, component and a clear backlog priority.
Sprints and commitments
Plan each iteration around a visible goal and preserve what the team committed to at the start.
Boards and workflow
Move work through explicit states while respecting the team’s review gates and work-in-progress limits.
Roles on the team
- Project Lead / Product Owner
- Owns the Project end-to-end — backlog priority, release planning, estimate overrides, scope decisions. The DRI for the product the Project ships.
- Developer / Engineer
- Delivery contributor. Works assigned Issues, transitions Status, logs work, comments, attaches files, opens PRs that auto-link back.
- Reporter
- Internal user outside the squad who needs to file Issues — IT help requesters, internal customers of an API team, stakeholders who hit a bug. Can create Issues and comment on own Issues; sees nothing else.
- QA / Tester
- Quality role. Files and verifies bug Issues, transitions Issues through the verification gate, signs off on in review → Done for Bug-type Issues.
Set up IT Projects PM your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.